Refund Policy
Last Updated: October 19, 2026
Refund Request Period
Refund requests must be submitted within 7 days of the purchase date. Requests made after this window are not eligible for a refund, regardless of circumstances.
Eligibility Requirements
To qualify for a refund, your account must meet all of the following conditions:
- Fewer than 10 AI video generation tasks submitted since purchase (generations that fail or are canceled do not count)
- At least 80% of the credits from that purchase remain unused (free-trial and promotional credits are not counted)
- No violation of our Terms of Service
- Request submitted within 7 days of the purchase date (the date you send your request counts, not the date we review it)
How to Request a Refund
To request a refund, contact us at support@seedance2.media within 7 days of your purchase. Please include:
- Your account email address
- Your order number
- A detailed reason for your refund request
We will review your request within 3 business days. If approved, the refund will be processed to your original payment method within 5–10 business days. Refunds are issued in the original purchase currency.
Non-Refundable Situations
The following are not eligible for a refund:
| Scenario | Refundable? |
|---|---|
| Request after the 7-day period | No |
| 10 or more AI tasks submitted | No |
| More than 20% of credits consumed | No |
| Violation of Terms of Service | No |
| Free trial or promotional credits | No |
| Subscription renewal payments | No |
| Purchases made with promotional discounts | No |
Special Conditions
- Annual subscriptions: A 4% transaction fee will be deducted from the refund amount. This is the only deduction; monthly plans are refunded in full.
- Exceptions and partial refunds: A request that does not meet every condition above is decided case by case at our discretion.
After a Refund
Once a refund is approved and processed:
- Your subscription will be canceled immediately.
- All remaining credits from the refunded purchase will be removed from your account.
- Your account stays open.
- Generated videos that were already downloaded remain yours.
Subscription Cancellation (Without Refund)
If you wish to cancel your subscription without requesting a refund:
- Contact support@seedance2.media or go to Billing settings to cancel.
- Your credits remain accessible through the end of the current billing period.
- No partial refunds are issued for unused time within a billing period.
- Auto-renewal can be disabled without affecting your current billing period.
Contact Us
For refund requests or billing questions:
Seedance 2.0 Email: support@seedance2.media